Refund policy

Return & Refund Policy – Burger King Mauritius

At Burger King Mauritius, we want you to enjoy every experience with us. However, if there’s an issue with your purchase, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To start a return, please contact us at arya@bk.mu.
Returns should be sent to the following address:
Burger King Mauritius, GCap, 72201, Ebene, Mauritius.

If your return is accepted, we’ll provide a return shipping label and detailed instructions on how and where to send your package.
Please note that items sent back without prior return authorization will not be accepted.

For any questions regarding returns, you can always reach us at arya@bk.mu or call us at +230 5944 0116.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right promptly.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.
If you have any questions about a specific product, please contact us before making your purchase.

Exchanges

The quickest way to ensure you get the item you want is to return your original item, and once your return is accepted, make a new purchase for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in its original condition, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note, your bank or credit card provider may take additional time to process and post the refund.
If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at arya@bk.mu.

Contact Information
📍 Address: GCap, 72201, Ebene, Mauritius
📞 Phone: +230 5944 0116
📧 Email: arya@bk.mu